Refund policy

Brand Name: Krishnakala Wellness

Location: Bengaluru, India

At Krishnakala Wellness, we are committed to providing our valued customers with the highest quality incense sticks. If you encounter any issues with your order, we offer a hassle-free resolution process. Please read our refund & return policy carefully:

1. Damaged Products or Incorrect Fragrance:

  • In the rare event that you receive a damaged product or a fragrance different from what you ordered, we apologize for the inconvenience caused. We will gladly replace the item for you.
  • To initiate the replacement process, please record a video while opening the packaging of the product, clearly showing the damage or the incorrect fragrance, and submit it to our customer support team.
  • Once we receive your video, our team will assess the situation and arrange for the shipment of a replacement product.

2. No Refunds Policy:

  • Please note that we do not offer refunds for any reason other than receiving a damaged product or an incorrect fragrance.
  • We believe in the quality of our products and stand behind them. However, if you are dissatisfied with your purchase for any reason other than damage or incorrect fragrance, please contact us, and we will do our best to address your concerns.

3. Process for Replacement:

  • To request a replacement for a damaged product or an incorrect fragrance, please contact our customer support team through our website or other support mediums.
  • Provide your order details, along with the video recording of the unboxing process clearly showing the issue.
  • Our team will review your request promptly and communicate further instructions regarding the replacement shipment.

4. Timeline for Replacement:

  • We strive to process replacement requests swiftly. Once we receive your video and assess the issue, the products will be replaced within 10 days
  • The timeline for receiving the replacement product may vary depending on your location and other factors. Our customer support team will keep you informed throughout the process.
  • Please note that we do not offer any return policy for the products available on our website.

 

At Krishnakala Wellness, customer satisfaction is our top priority. We appreciate your understanding and cooperation in adhering to our refund & return policy. If you have any questions or need assistance, please don't hesitate to reach out to our customer support team.

 

Note: This refund & return policy is subject to change at the discretion of Krishnakala Wellness. Please refer to our website for the most up-to-date information.