Return and Refund Policy
At Krishnakala, we value your satisfaction and want to ensure your experience with our incense sticks is exceptional. We understand that circumstances may arise where you may need to seek a refund. To maintain transparency and provide clear guidelines, we have established the following refund policy:
1. Eligibility for Refunds:
We will consider a refund if you meet any of the following conditions:
You have received the wrong product.
The product you received is damaged or defective.
2. Refund Request Timeline:
Refund requests must be made within five (5) days of receiving the product. We recommend inspecting your order upon delivery to identify any issues promptly.
3. Refund Method:
Refunds will be processed in the form of store credit. We do not offer cash refunds or exchanges. Store credit can be used to make future purchases on our website.
4. Refund Process:
To request a refund, please follow these steps:
Contact our Customer Support Team within the specified refund request timeline by emailing Krishnakala at krishnakala.shopify@gmail.com.
Provide your order number, a clear description of the issue, and any supporting evidence such as photographs of the damaged product.
Our Customer Support Team will review your request and, if eligible, will issue store credit for the refunded amount.
5. Non-Refundable Situations:
Please note that refunds will not be considered under the following circumstances:
If you change your mind about a specific product or fragrance after your purchase. We encourage you to explore our product descriptions and customer reviews before making a selection.
If the product has been used, altered, or is not in its original condition when returned.
If the refund request is made after the specified five (5) day timeline.
6. Shipping Costs:
Shipping costs associated with your order are non-refundable, except in cases where the refund is due to our error.
7. Final Decision:
Our decision regarding the eligibility of a refund is final. We reserve the right to refuse refunds if we believe that the request is not genuine or if the product has been mishandled.
8. Contact Us:
If you have any questions or concerns about our refund policy or wish to initiate a refund request, please contact our Customer Support Team at krishanakala.shopify@gmail.com.
By making a purchase on Krishnakala, you acknowledge and agree to our refund policy as outlined above. We are committed to delivering quality incense sticks, and we appreciate your trust in our products.
